Repair Guru – Refund Policy

At Repair Guru, customer satisfaction is our highest priority. As we do not collect any upfront payments, and all payments are made after the service has been completed, this Refund Policy explains how service-related concerns and payment disputes are handled.

1. Payment Policy

Repair Guru does not charge any advance or upfront payment.
Customers are required to make payment only after the service has been completed and they are satisfied with the work performed.

2. Service Cancellation

If a customer cancels the service before the service has started, no charges will apply.
If the service provider has arrived at the customer’s location and the customer is unavailable or cancels at that time, visit charges may apply, provided these charges were communicated in advance.

3. Unsatisfactory Service

If the customer is not satisfied with the service, they must report the issue before making the payment.
Upon receiving a complaint, Repair Guru will:
- Review the issue in detail
- Offer a re-service, if applicable
- Or adjust or waive the charges, depending on the nature of the issue

4. Refund Policy (Post-Payment)

Since payments are collected after service completion, refunds are generally not applicable once payment has been made.
In exceptional cases, where service quality is found to be clearly compromised and validated through Repair Guru’s internal review, a partial refund or payment adjustment may be considered.

5. Customer Responsibility

Customers are responsible for:
- Inspecting the service before completing payment
- Reporting any issues immediately or within 24 hours of service completion
Complaints reported after 24 hours may not be eligible for review or compensation.

6. Contact & Support

For service-related concerns or refund inquiries, please contact us at:
📧 support@repairguru.pk